Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email and send your item to: We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us here. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again.
However, you may transfer your course registration to future course dates or send another person in your place with advance notification. Cancellations or refunds are not available within two weeks of the course date. Any cancellation or refund requests that occur after the initial 48-hour period will be processed minus a 25% cancellation fee.
Onsite Classroom | Virtual Instructor Led Training | Coaching Courses:Ī full refund is available within 48 hours of the initial order date. Zosi / Alchemy Systems also reserves the right to refund students beyond the 48 hour limit in cases of suspected or confirmed account fraud. However, if a course you previously purchased is disabled for legal or policy reasons, you are entitled to a refund beyond this 48-hour limit. No refund is due to you if you request it after the 48 hour guarantee time limit has passed. We reserve the right to apply for your refund as a refund credit or a refund to your original payment method, at our discretion, depending on the capabilities of our payment processing partners, the platform from which you purchased your course (website or mobile), and other factors. If the course you purchased is not what you were expecting, you can request, within 48 hours of your purchase of the course, that Zosi / Alchemy Systems apply a refund to your account. It also makes it easy to switch our new annual and monthly license models, which are similar to Video 365.Click here for details on Zosi’s Refunds and Returns Policy. This allows to you to purchase from us risk-free. Regular license validation enables us to offer you an unrestricted right of return for 14 days for activated software.
Of course, it is still possible to use the software offline. You can then continue to use the software without an Internet connection for a few more days. If the license cannot be validated because a connection to the license server cannot be established, the program will notify you. This validation runs in the background when you are connected to the Internet.
Please note that the program requires an Internet connection at least once a month to validate the license. Version 2015 products can be easily deactivated through the help menu or by uninstalling the product. You can change this device once a month through the MAGIX Service Center. Based on the registration and activation, the software is assigned to the device on which it was installed.
Software with a P3 serial number cannot be started until this is done.
Most MAGIX products are now outfitted with a P3 serial number and need to be registered and activated when they are launched for the first time following installation.